GTC

1. These General Terms and Conditions apply exclusively to entrepreneurs, legal entities under public law or special funds under public law within the meaning of Section 310 (1) of the German Civil Code (BGB). We shall only recognize terms and conditions of the customer that conflict with or deviate from our General Terms and Conditions if we expressly agree to their validity in writing.
2. These General Terms and Conditions shall also apply to all future transactions with the customer, insofar as they are legal transactions of a related nature (as a precautionary measure, the Terms and Conditions of Sale should always be attached to the order confirmation).
3. Individual agreements made with the Buyer in individual cases (including collateral agreements, supplements and amendments) shall in any case take precedence over these Terms and Conditions of Sale. Subject to proof to the contrary, a written contract or our written confirmation shall be decisive for the content of such agreements.

1. We shall invoice the remuneration agreed in the order confirmation immediately after the service has been provided. The invoice is then due for payment within 10 working days of the invoice date.
2. Unless a fixed price agreement has been made, we reserve the right to make reasonable price changes due to changes in labor, material or distribution costs that occur 3 months or later after conclusion of the contract.
3. The invoice amount must be paid stating the invoice number.
4. The deduction of a discount is only permitted if agreed in writing.
5. If defects are found in the service rendered or the goods delivered, the customer shall be entitled to retain a reasonable part until subsequent performance or subsequent delivery.
6. Possible refunds | credit notes will be refunded to the bank account provided by the customer.

1. All data collected by PROTONES is treated confidentially and only used in accordance with the data protection regulations of the Federal Republic of Germany and the GDPR.
2. Collected data is stored for the purpose of billing and service provision and only passed on to contracted service providers to the extent necessary for this purpose.

1. Warranty rights of the purchaser presuppose that he has properly fulfilled his obligations to inspect and give notice of defects in accordance with § 377 HGB (German Commercial Code).
2. We shall only be liable for damages caused by us intentionally or through gross negligence. In the event of damage caused by simple negligence on our part, we shall be liable in the cases set out in Section 309 (7) BGB.
3. Applicable law and place of jurisdiction
4. The law of the Federal Republic of Germany shall apply to all legal relationships between the parties.
5. The General Terms and Conditions are subject to the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
6. Should individual provisions of these GTC be or become wholly or partially invalid or in need of amendment, this shall not affect the validity of the remaining provisions. The contracting parties shall agree on a new provision to replace the invalid or unenforceable provision that comes closest to the intended economic purpose.
7. The place of jurisdiction is Lüneburg.

• PROTONES reserves the right to amend these GTC and the latest version shall apply.

1. We would like to point out that our offers do not include any programming or software set-up work. Should the customer require the provision of such services, we will prepare a separate offer for this.

1. If an order is to be regarded as an offer in accordance with § 145 BGB, we can accept it within two weeks.
2. This requires written confirmation (email, fax, letter) by the customer.
3. Quotations are prepared on the basis of our experience and do not necessarily include a site visit.
4. We will request any necessary documents and information from the customer in order to prepare an offer. The requested documents must be provided promptly and completely by the customer.
5. In doing so, we check whether we can provide the services offered without risks or defects.
6. Upon order confirmation, we will carry out a site inspection if necessary and draw up a concrete plan. Any changes to the offer based on the findings of the possible site inspection and the planning will be updated and sent to the customer.
7. Should the customer require specific planning including a site inspection by us prior to commissioning, we will prepare a separate quotation for this.
8. The customer must inform us immediately of any changes to the general conditions. We reserve the right to make adjustments to the offer or the order.

1. The customer is not granted a right of withdrawal.

1. Our employees will closely coordinate the services to be provided as described in the order confirmation with you. However, our employees are independent and not bound by instructions in the provision of services and no employment relationship is established. We reserve the right to involve other service providers in the provision of services.
2. We require the timely and punctual receipt of all information, measurements, plans, approvals, etc. requested from you in order to provide the service on time. We reserve the right to invoice additional expenses in the event of delay on the part of the customer.
3. The commencement of the provision of services specified by us is subject to the timely and proper fulfillment of the customer's obligations. The defense of non-performance of the contract remains reserved.
4. Unless otherwise agreed, we rely on the customer to ensure that appropriate occupational health and safety measures are taken at the place of performance in accordance with §8 ArbSchG.

1. Upon completion of the service provision, we shall carry out an acceptance procedure with the customer.
2. If the customer fails to carry out acceptance even after two written requests from us, the service provided shall be deemed to have been accepted without defects.
3. Defects are documented in an acceptance report. We will rectify these by subsequent improvement. The deadline for rectifying the defects is specified in the acceptance report.
4. If the supplementary performance fails, the customer may - without prejudice to any claims for damages - withdraw from the contract or reduce the remuneration.
5. Upon acceptance of the service rendered by the customer, we shall invoice all remaining services rendered under the corresponding contract.

1. Until full payment of all our present and future claims, we reserve title to the services rendered by us. This retention of title shall also extend to the products resulting from our processing, mixing and combining or, in the event of resale by the customer, to the claim arising from the resale.

1. For new customers, we reserve the right to obtain a credit report from the provider Creditreform. Depending on the respective credit rating index, we reserve the right to require full payment of the order amount in advance of the service provision (advance payment) for first-time customers.
2. Any travel expenses will be invoiced in accordance with the offer.
3. Travel times are working times and will be invoiced per employee in accordance with the fee rates agreed in the offer.
4. We charge our daily rates for a working day of 10 hours, including a break. Any assignments in excess of this will be invoiced separately. Furthermore, we charge a surcharge of 25% between 20:00h and 06:00h and 40% on Sundays and public holidays from 00:00h to 24:00h.
5. Accommodation costs are calculated per day and employee according to the offer.
6. If no catering is provided for our employees, we charge EUR 28.50 per day per employee.
7. We shall invoice the remuneration agreed in the order confirmation immediately after the service has been provided. The invoice is then due for payment within 10 working days of the invoice date.

1. A warranty period of one year applies to the services provided by us.

1. If an order is to be regarded as an offer in accordance with § 145 BGB, we can accept it within two weeks.
2. This requires written confirmation (email, fax, letter) by the customer.
3. Quotations are prepared on the basis of our experience and do not necessarily include a site visit.
4. We will request any necessary documents and information from the customer in order to prepare an offer. The requested documents must be provided promptly and completely by the customer.
5. Here we check whether we can deliver the goods offered (sales items, installation material) without risks or defects.
6. With the order confirmation, we will carry out a site inspection if necessary. Any changes to the offer based on the findings of the possible site inspection will be updated and sent to the customer.
7. If the customer wishes us to carry out a site inspection before placing the order, we will prepare a separate offer for this.
8. The customer must inform us immediately of any changes to the general conditions. We reserve the right to make adjustments to the offer or the order.

1. The customer is not granted a right of withdrawal.

1. The Customer must ensure that the relevant delivery information for goods to be delivered is transmitted to PROTONES clearly and in good time. We reserve the right to charge separately for any additional costs incurred due to late provision of information.

1. If the goods are dispatched to the customer at the customer's request, the risk of accidental loss or accidental deterioration of the goods shall pass to the customer upon dispatch to the customer, at the latest when the goods leave the factory or warehouse. This shall apply irrespective of whether the goods are dispatched from the place of performance or who bears the freight costs.

1. If there is a delay in delivery for which we are not responsible, for example if the goods are not available from the supplier, we will inform the customer of this immediately.
2. We reserve the right to make partial deliveries of goods to a reasonable extent.
3. The customer must ensure free access to the installation area for installation material to be delivered.
4. If a delivery of installation material cannot be made at ground level, the additional costs incurred will be charged to the customer.
5. If there are delays in the delivery of installation material due to impassable delivery routes, these waiting times will also be invoiced.

1. We reserve title to the goods sold until all our present and future claims have been paid in full. This retention of title shall also extend to the products resulting from our processing, mixing and combining or, in the event of resale by the customer, to the claim arising from the resale. In the meantime, the customer is required to treat the reserved materials with care and to insure them adequately.

1. For new customers, we reserve the right to obtain a credit report from the provider Creditreform. Depending on the respective credit rating index, we reserve the right to require full payment of the order amount in advance of the service provision (advance payment) for first-time customers.
2. It is agreed that advance payment must be made for installation materials. We will invoice the installation materials when they are ordered.
3. Unless otherwise agreed in writing, our prices for goods (sales items, installation material) shall apply ex works including packaging and plus any necessary customs clearance and value added at the applicable rate.

1. Claims for defects shall become time-barred 12 months after delivery of the goods supplied by us to our customer.
2. We exclude any warranty for the sale of used goods.
3. If, despite all due care, the delivered goods have a defect that already existed at the time of the transfer of risk, we shall, at our discretion, either repair the goods or deliver replacement goods, subject to timely notification of defects. We must always be given the opportunity for subsequent performance within a reasonable period of time. Recourse claims shall remain unaffected by the above provision without restriction.
4. In the case of permanently installed goods whose deinstallation involves intervention in the infrastructure created by Protones, provided that this is not defective, the travel and dismantling costs shall be borne by the customer. The defective device will then be repaired free of charge in the event of a warranty claim.
5. If the supplementary performance fails, the customer may - without prejudice to any claims for damages - withdraw from the contract or reduce the remuneration.

1. If an order is to be regarded as an offer in accordance with § 145 BGB, we can accept it within two weeks.
2. This requires written confirmation (email, fax, letter) by the customer.
3. Quotations are prepared on the basis of our experience and do not necessarily include a site visit.
4. We will request the necessary documents and information from the customer in order to prepare an offer. The requested documents must be provided promptly and completely by the customer.
5. In doing so, we check whether we can provide the services offered without risks or defects.
6. Upon order confirmation, we will carry out a site inspection if necessary and draw up a concrete plan. Any changes to the offer based on the findings of the possible site inspection and the planning will be updated and sent to the customer.
7. Should the customer require specific planning including a site inspection by us prior to commissioning, we will prepare a separate quotation for this.
8. The customer must inform us immediately of any changes to the general conditions. We reserve the right to make adjustments to the offer or the order.

1. The customer may cancel the order. Cancellation must be made in writing (email, fax, letter). In this case, we shall charge the following flat rates, based on the date on which we receive the cancellation:
2. Cancellation up to 21 days before the start of the order 25% of the order amount.
3. Cancellation up to 14 days before the start of the order 50% of the order amount.
4. Cancellation up to 7 days before the start of the order 75% of the order amount.
5. Cancellation from 7 days before the start of the order 100% of the order amount

1. Our employees will work closely with you to coordinate the services to be provided as described in the order confirmation. However, our employees are independent and not bound by instructions in the provision of services and no employment relationship is established. We reserve the right to involve other service providers in the provision of services.
2. We require the timely and punctual receipt of all information, measurements, plans, approvals, etc. requested from you in order to provide the service on time. We reserve the right to invoice additional expenses in the event of delay on the part of the customer.
3. The commencement of the performance or delivery period specified by us is subject to the timely and proper fulfillment of the customer's obligations. The defense of non-performance of the contract remains reserved.

1. We charge transportation costs according to the offer for ground-level delivery with free access to the event area. If delivery is not to be made by us at ground level, we will charge for delivery by our employees per floor without an elevator.
2. If there are delays in delivery due to impassable delivery routes, these waiting times will also be invoiced. Assembly and dismantling work is not included and will be charged additionally if required.
3. The customer must ensure a paved surface on the approach to the assembly site, suitable for trucks and articulated lorries if necessary.
4. The customer must provide any necessary passes for our vehicles.
5. The customer must provide free parking facilities in the vicinity of the place of performance.

1. With his signature, the customer confirms receipt of the above-mentioned material in perfect condition upon collection or delivery of the rental material.
2. We provide the customer with technically sophisticated and flawless equipment. This may only be operated by expert personnel.
3. If stage structures are erected, the customer must ensure that a solid and load-bearing surface with a height difference of less than 25 cm is available at the installation site.
4. Qualified helpers for set-up, dismantling and loading may be required to ensure smooth set-up and dismantling; these are to be provided by the customer. The customer will be informed of any such requirements at an early stage. Our employees will instruct the helpers accordingly.
5. If defects are discovered during the independent assembly, this must be reported to the following telephone number 04131244900. PROTONES will provide a replacement immediately.
6. In the case of outdoor stage constructions, the customer must demonstrably ensure equipotential bonding of the structures by qualified personnel.
7. Payloads, including advertising banners, sponsorship banners and flags, may only be inserted into stage structures with the express consent of PROTONES. The customer must submit a load plan for inspection no later than 14 days before the start of construction.
8. In the case of stage constructions erected outdoors, the customer undertakes to take measures to measure the wind speed.
9. From wind force 8, operations on our stage structures in the outdoor area must be discontinued and unrigged if they are planned laterally. For this purpose, instructed persons must be provided on site by the customer. PROTONES will coordinate a qualified storm watch.
10. In the case of rented items, the risk during the rental period lies with the customer. The customer must ensure that the rented items are properly insured for the period. Furthermore, he must ensure that they are stored in lockable or guarded premises.

1. Rental equipment must be returned by 12:00 noon on the agreed date upon delivery by the customer.
2. In the event of late return by the tenant, PROTONES may charge compensation for loss, at least in the amount of the rent.
3. After the return of the rental material, we will inspect it within 5 working days. If defects or missing parts are found that did not exist at the time of handover or were not reported by the customer, we will pass on any costs incurred to the customer.

1. The rental material remains the property of PROTONES.

1. For new customers, we reserve the right to obtain a credit report from the provider Creditreform. Depending on the respective credit rating index, we reserve the right to require full payment of the order amount in advance of the service provision (advance payment) for first-time customers.
2. Any transportation costs (man and material) will be invoiced according to the offer
3. We charge our daily rates for a working day of 10 hours, including a break. Any assignments in excess of this will be invoiced separately. Furthermore, we charge a surcharge of 25% between 20:00h and 06:00h and 40% on Sundays and public holidays from 00:00h to 24:00h.
4. Travel times are working times and will be invoiced per employee in accordance with the agreed fee rates.
5. Accommodation costs are calculated per day and employee according to the offer.
6. If our employees are not provided with catering, we charge EUR 28.50 per day per employee.

Geltungsbereich
Diese zusätzlichen Bedingungen gelten für alle offenen Seminare, Fort- und Weiterbildungsmaßnahmen.
Mit der Anmeldung erkennt der Teilnehmende diese Allgemeinen Geschäftsbedingungen einschließlich der zusätzlichen Bedingungen im Zusammenhang mit Schulungen (ACADEMY – Professional Training) an.

Zustandekommen des Vertrages (Anmeldung)
Anmeldungen sind verbindlich. Mit der Zusendung der Anmeldebestätigung und der Rechnung gilt der Vertrag über die Seminarteilnahme als abgeschlossen. Geht dem Besteller die Anmeldebestätigung nicht oder verzögert zu, so gilt der Vertrag als geschlossen, wenn wir nicht innerhalb einer Frist von 14 Tagen die Ablehnung erklären.
Die verbindliche Anmeldung zu den Veranstaltungen kann schriftlich mit den für den Besteller vorbereiteten Anmeldeformularen per E-Mail oder Fax getätigt werden. Alternativ kann der Besteller uns den Namen des Teilnehmenden und die vollständige Firmenanschrift bzw. Rechnungsanschrift mit Telefon- und Faxnummer sowie E-Mail-Adresse mitteilen.
Die Anmeldung wird in der Reihenfolge des Eingangs von uns gebucht. Im Falle der Überbuchung wird der Anmeldende unverzüglich informiert; ein Vertrag kommt in diesem Fall nicht zustande.
Es gelten die zum Buchungsdatum im Anmeldeformular angegebenen Preise zzgl. MwSt.

Widerruf
Der Besteller hat das Recht, binnen vierzehn Tagen ohne Angabe von Gründen den Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses. Der Widerruf ist in Textform (z.B. per E-Mail oder Fax) zu erklären. Zur Fristwahrung genügt die rechtzeitige Absendung.

Stornierung
Bis 6 Wochen vor Beginn der Veranstaltung ist die Stornierung durch den Teilnehmenden kostenlos möglich. Bis 4 Wochen vor Beginn der Veranstaltung werden 50 % des Teilnahmebetrages zzgl. MwSt. fällig. Bei einer späteren Stornierung oder Nichterscheinen zur Veranstaltung sind die Teilnahmegebühren zzgl. MwSt. in voller Höhe zu entrichten.
Der Besteller kann jederzeit anstelle des angemeldeten Teilnehmers einen Vertreter benennen. Es entstehen keine zusätzlichen Kosten.
Umbuchungen auf einen anderen Veranstaltungstermin oder eine andere Veranstaltung sind nicht möglich.
Die Ab- und Ersatzmeldung ACADEMY – Professional Training in schriftlicher Form per E-Mail oder Fax mitgeteilt werden.
Teilstornierungen können zu einer Anpassung der Teilnahmegebühr führen.
Es besteht kein Anspruch auf Ersatz eines versäumten Veranstaltungstages.

Absage von Veranstaltungen
ACADEMY – Professional Training behält sich vor, die Veranstaltung wegen zu geringer Teilnehmerzahl oder aus sonstigen wichtigen, von uns nicht zu vertretenden Gründen (z. B. höhere Gewalt, plötzliche Erkrankung des Referenten) abzusagen. Bereits entrichtete Teilnahmegebühren werden selbstverständlich in voller Höhe zurückerstattet. Darüber hinaus ergeben sich keine weiteren Ansprüche gegen ACADEMY – Professional Training. Dies gilt auch für vom Besteller gebuchte Hotelzimmer sowie Flug- oder Bahntickets.
Der Ausfall der Veranstaltung wird dem Teilnehmenden rechtzeitig mitgeteilt.

Änderungsvorbehalte
ACADEMY – Professional Training ist berechtigt, notwendige inhaltliche, methodische und organisatorische Änderungen oder Abweichungen (z. B. aufgrund von aktueller Rechtsänderung) vor oder während der Veranstaltung vorzunehmen, soweit diese den Nutzen der angekündigten Veranstaltung für den Teilnehmenden nicht wesentlich ändern. Wir sind berechtigt, die vorgesehenen Referenten im Bedarfsfall (z. B. Krankheit, Unfall) durch andere hinsichtlich des angekündigten Themas gleich qualifizierte Personen zu ersetzen.
Ein Anspruch auf Veranstaltungsdurchführung durch bestimmte Dozierende bzw. an einem bestimmten Unterrichtsort besteht nicht.

Preise und Zahlungsbedingungen
Unsere Preise verstehen sich zuzüglich MwSt.
Die angegebenen Preise enthalten die Seminarteilnahme, Seminarunterlagen, Teilnahmebestätigungen, Verpflegung und Getränke während der Veranstaltung.
Nicht enthalten sind alle weiter verursachten persönlichen Kosten des Teilnehmenden, z.B. im Hotel (Minibar, Hotelbar etc.).
Eine nur zeitweise Teilnahme an der Qualifizierungsveranstaltung berechtigt den Teilnehmenden nicht zu einer Minderung der Gebühr.

Urheberrechte sowie Foto- und Videoaufnahmen
Alle Seminarunterlagen sind urheberrechtlich geschützt und nur zur persönlichen Verwendung der Teilnehmenden. Jedwede Video- und Audioaufnahmen, Vervielfältigung und Veröffentlichung von Veranstaltungsunterlagen sowie deren Weitergabe an Dritte oder sonstige Nutzung ist nur mit vorheriger schriftlicher Zustimmung von ACADEMY – Professional Training zulässig.
Bei manchen Seminaren kann es zu Foto-, Video- und Audioaufzeichnungen durch ACADEMY – Professional Training oder durch dazu berechtigte Personen kommen. Mit der Veranstaltungsteilnahme erteilt der Besteller die Genehmigung zur privaten und gewerblichen Verwertung dieser Aufzeichnungen. Der Besteller bzw. der Teilnehmer hat das Recht, dieser Genehmigung im Voraus zu widersprechen. Im Zweifelsfall bitten wir den Besteller bzw. den Teilnehmer im Vorfeld Kontakt mit uns aufzunehmen, ob und in welchem Umfang Aufnahmen geplant sind.

Haftung
Jede Person nimmt in eigener Verantwortung an unseren Veranstaltungen teil und macht aus evtl. Folgen der Teilnahme keinerlei Ansprüche geltend.
Wir wählen für die Veranstaltungen qualifizierte Impulsgeber aus. Die im Rahmen der Weiterbildung zur Verfügung gestellten Dokumente werden nach bestem Wissen und Kenntnisstand erstellt. Für die Korrektheit, Aktualität, Qualität und Vollständigkeit der Veranstaltungsinhalte, der Veranstaltungsunterlagen sowie die Erreichung des jeweils vom Teilnehmer angestrebten Ziels übernehmen wir keine Haftung und keine Gewähr. Ebenso nicht für etwaige Folgeschäden, welche aus fehlerhaften und unvollständigen Veranstaltungsinhalten entstehen sollten.
ACADEMY – Professional Training für leicht fahrlässige Pflichtverletzungen ist ausgeschlossen, sofern diese nicht Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit betreffen oder Ansprüche nach dem Produkthaftungsgesetz berührt sind. Unberührt bleibt ferner die Haftung für wesentliche Vertragspflichten. Im Falle der Verletzung wesentlicher Vertragspflichten sind Schadensersatzansprüche des Teilnehmers jedoch auf den Ersatz vertragstypischer, vorhersehbarer Schäden beschränkt.
Die gleichen Haftungsbeschränkungen gelten für Pflichtverletzungen der gesetzlichen Vertreter, Verrichtungsgehilfen und Erfüllungsgehilfen von ACADEMY – Professional Training.
Für Unfälle auf dem Weg zu ACADEMY – Professional Training Schulung und in den Veranstaltungsräumlichkeiten wird nicht gehaftet.